Terms and conditions

TERMS AND CONDITIONS

 

  1. Introduction:- At Trumom, we are committed to the healthy development of babies, and we also want to be there for you. Parenting is an exciting task, but it’s also challenging at times. Which is why our Trumom is here to support you every step of motherhood journey. We are parents ourselves, and we are always on hand to give you specialist help and advice. Our products are BPA free, made from safe plastics, CE approved and especially designed and manufactured for mothers and babies.As an online shopping portal,We reserve the right to make any amendment at any point of time, without prior notice on the website.

 

  1. Terms:- By subscribing/using any of the services of www.trumom.in; “Website” , you ;“User”, agree to have thoroughly read & accepted the Terms and conditions as mentioned below, which may be revised time to time. You agree to enter into “User Agreement” with Nectar Biopharma Pvt. Ltd. Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.

 

III. Ordering:- At time of placing order, you need to mention complete Contact Information, Detailed Address with mandatory PINCODE, Two Contact numbers. We will not be liable for delivery to any other location apart from the mentioned Address which has to be complete in all aspects.

 

  1. Payment:-You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

(i) COD (ONLY FOR SALE WITHIN INDIA ONLY):-If you are not comfortable making an online payment, you can opt for the Cash on Delivery payment mode wherein you can pay in cash at the time of actual delivery of the product at your doorstep.The maximum order value for a Cash on Delivery payment is Rs 10,000. On payments above 10,000 Draft on Delivery can be offered.COD option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you.

(ii) Credit/Debit Cards:- You can directly pay through your Debit/Credit Cards/Internet Banking/Bank Deposit at the time of Purchase. Order confirmation will be sent to you immediately and payment confirmation will be sent to you once the payment is credited to our Account.

 

  1. Shipping & Delivery:-Charges:-

 

For shipping within India:-

Free Shipping for orders of Rs 1000 and above . 

Orders Below  Rs. 1000, flat Rs 100 .

For shipping Outside India

Orders above Rs. 5000-10000, Flat Rs. 1000 for shipping.

For orders above Rs. 10000, Flat Rs. 2000 for Shipping

We ship Heavy Items by ground courier through courier partners Blazeflash/Om Logistics/DTDC and lighter Items by Trackon, Bluedart, First Flight depending on the delivery Zone. For a few remote locations where there is no other courier service available, we use India Post to deliver your orders .We deliver goods within 7 working days for the Items in Stock.Deliveries to very remote locations such as North East may take up to 15 Working Days or longer, depending on the location's geographical constraints & any external factors.

As soon as we ship your order, you receive an e-mail notification with a link to track your order. You can also access this information from your 'My Account' section on our website. Online tracking usually goes live within 24-48 business hours post shipping.

For Items “Available” but not in stock, Estimated Delivery information is sent to the registered email id post order.

We ship Products only within India. We are not liable for any claims of orders from outside India.

Those who choose to access this Website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receives an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order at our sole discretion. Those who choose to access this Website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. We will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.

 

In the event we are unable to deliver the confirmed order(s) and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account. No refunds shall be applicable on the orders made by the Users under the Cash on Delivery (“COD”) option.

 

  1. Warranty:-The product is guaranteed to be free from defects in workmanship and parts in the warranty period. Defects that occur within this warranty period, under normal use and care will be repaired or replaced at our discretion, solely at our option with no charge for parts or labor.

Equipment warranty:- It covers warranty except all breakages and consumables .This warranty does not extend to accessories, manuals and packaging. In warranty machine will be repaired FOC. Any replacement will be done by company after checking the equipment and its condition. Nectar Biopharma Pvt. Ltd. reserves the right to replace the Product or relevant part with the same or equivalent product or part or repair it. Where a replacement is provided the Product or part replaced becomes the property of NBPL. NBPL may replace parts with refurbished parts. Replacement of the Product or a part does not extend or restart the Warranty period.This warranty does not cover batteries or any other consumable item.The warranty will not apply if the company-applied serial number has been altered or removed from the Product.The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, voltage supply problems, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the Product or theft. This warranty is limited to defects in workmanship or parts. All defective products or parts will be repaired or replaced. This warranty does not extend to accessories. This warranty does not cover manuals and packaging, line cords or wiring.

 

 

VIII. CANCELLATION POLICY

 

Cancellation by Us

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Cancellations by the User

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

 

  1. Accuracy:- All possible care is taken to display the most accurate information of the Rate,Products,Description & warranty on the website, however typographical errors may occur.

(i) Product:- Utmost care is taken to display the content in terms of description & specifications of the Product as accurate as possible.The physical dimensions of the Product are given in approximation. Actual Product may vary slightly from the Image shown as the Image colors & size may also depend on the viewer's screen.Packaging of the Product may also vary depending on your order.

(ii) Rates:- All Rates are inclusive of GST. However any additional regional charges/tax/Octroi/Service charges have to be borne by the customer at the time of purchase as they may vary Product & Region wise.We cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, we may, at our sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation. In the event we accept your order the same shall be debited to your credit / debit card account and duly notified to you by email or the contact number, as the case may be, that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. We strive to provide you with best value, however prices and availability are subject to change without notice. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit / debit card account.

 

  1. Ownership of rights:- The Sole rights of content, matter & Products on the website are with Nectar Biopharma Pvt. Ltd. Any Use, in form of duplication of any of the above is prohibited.

No one, apart from Nectar Biopharma Pvt. Ltd. reserves right to modify, transmit, produce, repost ,display or utilize any commercial benefit from any content, matter or Product displayed on the website. We reserve the right to accept or reject your order in part or in full. Final Dispatch of Products will only ensure acceptance of your order. It is ensured that Dispatch of Products(s) be made within 3-7 working days. However on occasion of any delay, which may happen due to any reason, intimation will be made in form of email on the your registered email id. In case of partial dispatch, the portion of order dispatched will be deemed accepted, the pending order would be deemed accepted after complete dispatch. You may cancel your order within 48 hours of ordering.

 

  1. Liability:- We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website. This User Agreement and any contractual obligation between us and you will be governed by the laws of India, subject to the exclusive jurisdiction of Courts in Chandigarh. All disputes will be subject to arbitration in Chandigarh by a single arbitrator appointed by us under the Arbitration and Conciliation Act, 1996. Each party to arbitration shall bear its own cost. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments.Unless otherwise specified herein, this Agreement constitutes the entire agreement between you and us with respect to the Websites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites/services.

 

 

XII. Privacy Policy :-

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of www.trumom.in The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

 

Protection of your Privacy is as essential to us as to you. Hence we have strict adherence to confidentiality of all the information provided. We take all measures to protect your rights of privacy on Website and our system, however beyond that, we are not liable for any unauthorised or unlawful disclosures of your information by third parties which are beyond our right of control. For Details Pls. read our “Privacy Policy” .

 

 

Please be rest assured that we only collect your Personal Information to conduct our business . We do not for any reason whatsoever sell your Personal Information to any third party or otherwise trade on it.

 

 

Your Personal Information will be collected only for our Business conduct which may include any of the following:-

 

  1. Your Personal Identity Information including your Name, Address, Email id, banking information and account history to provide Services to you and to ensure your compliance to our Terms and conditions. . We may use this information for suggesting products and promotional offers and schemes. We will only disclose this information to verify and complete your Profile for our marketing purpose. We will ensure disclosure of information that is not capable of identifying you by a third party/concern. We may use it, on our sole discretion and without any compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof to third parties. Sometime we use "cookies" so that we can provide you with more customised information when you return to our website.
  2. Your Service Usage and Transaction details will be collected and stored to verify the Service Charges/taxes applicable to you, or in compliance with any regulatory law. This information will be used only for internal business purpose with disclosure only in an aggregated form that is not capable of identifying you. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof to third parties.

You acknowledge and agree that in the interests of improving personalisation and Service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliates (an entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control with us).

 

If we are required to intercept, disclose, monitor and/or store your Personal Information: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by law.Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. In order to ensure that all our Users comply with the Terms of Service, we may monitor your Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content. We may under certain circumstances procure an element of the Services from a third party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party.

 

 

We will only disclose your Personal Information in accordance with this Privacy Policy. If we want to use it for any other purpose, we will obtain your prior written consent. If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you. Any of your information which you provide when you use certain Services and are to an open, public environment or forum including (without limitation) any blog, community or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments. Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise. We are not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

 

You must review our Privacy policy time to time to be aware of all the changes made as this policy is subject to change without prior notice.

 

XIII. Suggestions & Restrictions:- For any change, suggestion or information in relation to the Content or Product you may write to us at india@trumom.com. We also invite your reviews on the products and your experience of our services. In doing so, you are not permitted to post, display or transmit any third party information, obscene, hatefull, racial, unlawful or any objectionable content. We may delete any objectionable content which may threaten any matter related to individual , business, country. You can use the Website for the Sole purpose of placing an order for the Products displayed on the website & giving your reviews on the same. Any other unlawful use of the Website is prohibited and may incur Legal action,if required.

Further Use of Website for any below reason is prohibited :-

  • Displaying information/content that may constitute a criminal offence infringement of any relevant regulation/Law.
  • Use that may interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website.
  • Accessing/Interfering/Modifying data not intended for you or logging onto a server or an account which you are not authorised to access.
  • Sending unsolicited email, including promotions and/or advertising of products or services.
  • Posting any content which may be unlawful, harassing, libellous, abusive, grossly harmful, blasphemous, racist, threatening, harmful, obscene, or otherwise objectionable material.
  • Posting content that may harm integrity of any individual or region or transmitting information that is disruptive/competitive to the services provided by us.
  • Contact/communicate with any other User of the Website.

 

 

XIV. Usage Terms & Implication:-

  • 'In Stock'
    For items listed as "In Stock", Dispatch Information will be given to you within 3-7 Working Days on your registered email id. The transit time period is based on your Pincode Location & accessibility of your region by the courier service assigned to.
  • 'Available'
    Products mentioned “Available” would imply that Products might not be in stock, however will be made available in case of any confirmed order. The dispatch time will include the regular delivery period and the procurement time o the product which will be intimated time to time.
  • 'Out of Stock'
    Currently, the item is not available for sale. You can contact at india@trumom.comfor requirement of the product.

For any Query, you can mail at india@trumom.com